Madani99 Terms & Conditions – A Complete Guide to Using Our Platform

These Terms and Conditions ("Terms") constitute a binding agreement between you ("Member" or "User") and madani99 ("Platform", "we", or "madani99") governing your use of the website, mobile application, and all services provided by madani99.

The madani99 platform is an online entertainment service encompassing online casino, video slots, Live Casino, table games, roulette, and Sports Betting. All services are provided solely for entertainment purposes and are intended for eligible adults.

Madani99 operates and provides its services to users in Malaysia. Use of this platform is subject to applicable laws and regulations. By using the madani99 platform, you confirm that you understand and accept your responsibility to comply with all laws applicable in your jurisdiction.

To register a madani99 account, you must meet all of the following eligibility requirements and provide information that is truthful, accurate, and complete:

• At least 18 years of age at the time of registration
• A private individual (not a company, association, or other entity)
• Holding a valid Malaysian payment method in your own name
• Not currently on an active self-exclusion list on any gambling platform
• Registering in your own name and not on behalf of another person
• Has never previously held a madani99 account that was closed due to a terms violation

Each individual is only permitted to hold one madani99 account only. Registering a second, third, or additional account — whether using the same or different information — is a serious violation of these terms. Madani99 reserves the right to close all associated accounts and forfeit any balances held in those accounts without notice upon detection of such a violation.

You are responsible for ensuring all information in your account remains current and accurate. To update critical personal details such as your name, phone number, or payment information, please contact madani99 customer support. Any losses arising from inaccurate or outdated account information are the member's sole responsibility.

All financial transactions on madani99 — whether deposits or withdrawals — must be conducted through Malaysian payment methods supported by the platform. Accepted payment methods are:

• Touch 'n Go eWallet
• GrabPay
• Boost
• ShopeePay
• DuitNow (instant bank transfer)
• FPX – via Maybank2u, CIMB Clicks, and other supported major Malaysian banks

Deposit: The minimum deposit is RM20 for most payment methods. Deposits are typically credited to your madani99 account within 1 to 3 minutes of a successful transaction. If your deposit has not been credited within 10 minutes, please contact madani99 customer support with proof of your transaction.

Withdrawal: The minimum withdrawal amount is RM50. Withdrawals are only processed to a payment method registered in the same name as the madani99 account holder. Withdrawals to third-party accounts are strictly prohibited and may result in processing delays and a security investigation.

Daily withdrawal limits vary by VIP tier – RM10,000 per day for Silver, RM30,000 per day for Gold, and no limit for Platinum. Withdrawals for accounts with completed identity verification (full KYC) are typically processed in under 5 minutes for Silver, under 3 minutes for Gold, and under 2 minutes for Platinum.

All bonuses and promotions offered by madani99 are subject to their own specific terms and conditions. The following general terms apply to all bonuses unless otherwise stated in the specific promotion terms:

• Bonuses cannot be withdrawn directly – they must first satisfy the applicable turnover requirements
• Turnover requirements are calculated based on actual wager amounts (not bonus funds) unless otherwise stated
• Some games may not contribute, or may contribute at a different percentage, toward fulfilling turnover requirements – check the bonus terms for a list of eligible games
• The welcome bonus is available to new members only and may be claimed once
• Madani99 reserves the right to void bonuses and any winnings derived from them if bonus terms are found to have been abused
• Bonuses may only be used within the stated validity period – expired bonuses cannot be reactivated
• Only one active bonus at a time applies to most promotion categories unless otherwise stated

Madani99 VIP Programme: The madani99 VIP Rewards Programme comprises three tiers — Silver (from RM0 cumulative deposit), Gold (from RM5,000 cumulative deposit), and Platinum (from RM50,000 cumulative deposit). VIP tier is determined solely by total cumulative real-money deposits. Tier upgrades are automatic and permanent — there is no downgrade once a tier has been reached. Madani99 reserves the right to modify the VIP programme structure with notice to affected members.

All games on madani99 – including video slots, Live Casino, table games, roulette, and Sports Betting – have specific rules displayed within each game interface. Members are responsible for understanding the rules of a game before playing.

Slot game outcomes are final and determined by an independently audited RNG (Random Number Generator) system. For live casino, results depend entirely on physical events broadcast in real time. Any claims of game result manipulation will not be entertained without strong, technically verifiable evidence.

Sports Betting: Sports Betting at madani99 covers a wide range of leagues and sporting events, including the Malaysia Super League, English Premier League (EPL), UEFA Champions League, international badminton, and e-sports. Betting odds are subject to change before an event begins. Confirmed bets cannot be cancelled except under certain circumstances, such as match cancellation. Full Sports Betting rules are available in the "Help" section of the platform.

• Winnings from games affected by technical faults (malfunction, connection disruption) will not be credited if the outcome cannot be verified
• In the event of a technical disruption during a game session, any active wager amounts will be returned to the account
• Madani99 reserves the right to void bets placed based on incorrect odds resulting from technical errors
• The use of bots, automation software, or any other unfair methods during gameplay is strictly prohibited

The following activities are strictly prohibited on the madani99 platform and may result in immediate account closure, forfeiture of balance, and legal action where applicable:

• Identity Fraud: Registering or using an account under another person's identity, false information, or forged documents
• Money Laundering: Using the madani99 platform to convert or conceal funds obtained through illegal means
• Deposit/Withdrawal Fraud: Initiating unauthorized chargebacks, making false deposit claims, or manipulating the payment system
• Bonus Abuse: Using strategies designed to exploit bonuses without genuine risk, or sharing bonus information for use across multiple accounts
• Unauthorised Software Usage: Using bots, automation scripts, cheating software, or any tool that provides an unfair advantage
• Interference & Abuse: Harassing, threatening, or behaving in a disrespectful manner toward our customer support team or other members
• Hacking & Intrusion: Attempting to access another person's systems, data, or account without authorisation
• Account Sharing: Allowing another person to access or use your madani99 account

Madani99 reserves the right to suspend or close a member's account at any time for the following reasons:

• Violation of any part of these Terms & Conditions
• Suspected fraud, money laundering, or other illegal activity
• Failure to provide the requested identity verification documents within the stipulated timeframe
• Self-exclusion requests submitted by the member themselves
• Accounts inactive for more than 12 consecutive months (with prior notice)
• Instructions from the relevant authorities

When an account is closed for legitimate reasons (not due to a violation), any valid balance in the account will be returned via the same payment method used for the most recent deposit, once the necessary review process has been completed. Balance refunds typically take 3 to 7 business days.

Closure at Member's Request: You may close your madani99 account at any time by contacting customer support. Prior to closure, please ensure that you have withdrawn all eligible balances. Any bonuses that have not met their rollover requirements will be forfeited upon account closure.

Madani99 provides its platform on an "as is" and "as available" basis. While we strive to keep the platform running smoothly at all times, we cannot guarantee that the service will be free from interruptions, technical errors, or unplanned downtime.

Madani99 is not liable for:

• Losses arising from disruptions to the member's own internet or network connection
• Losses resulting from fair and legitimate game outcomes
• Losses resulting from inaccurate information provided by the member
• Losses resulting from unauthorised access to a member's account by a third party due to the member's own negligence in safeguarding their login credentials
• Any indirect, incidental, or consequential losses arising from use of the platform

Madani99's maximum liability to any member under any circumstances is limited to the actual deposit amount made by that member within the 30 days preceding the claim.

Madani99 takes the protection of your personal data seriously. The collection, use, and storage of members' personal data is governed by the madani99 Privacy Policy, which forms part of this agreement. Please read Privacy Policy us for full details.

In summary, madani99 collects personal data as necessary for the following purposes:

• Member identity and age verification (KYC)
• Deposit and withdrawal processing
• Customer service communications
• Compliance with legal obligations, including anti-money laundering requirements
• Enhancing user experience and platform development

All data is stored in systems protected by 256-bit SSL encryption. Madani99 does not sell or rent members' personal data to third parties for marketing purposes. Data is only shared with third parties where necessary for payment processing, security audits, or legal compliance.

Madani99 is committed to providing a safe and responsible entertainment environment. Online gambling should be a source of enjoyment, not financial stress or personal hardship. We provide the following tools to help you stay in control:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to keep your spending in check
• Loss Limit: Set a maximum loss limit over a defined period — your account will automatically stop accepting bets once the limit is reached
• Bet Limit: Cap the maximum wager amount per bet
• Session Time Reminder: Receive reminders after the play session duration you have set
• Self-Exclusion: Temporarily lock your account (24 hours to 6 months) or close it permanently

All these tools are accessible directly from your account settings without needing to contact support. Limits that are set take effect immediately. Reductions to existing limits only take effect after a cooling-off period — 24 hours for daily limits, 7 days for weekly limits, and 30 days for monthly limits — to protect you from impulsive decisions.

Madani99 reserves the right to modify, update, or replace any part of these Terms & Conditions at any time. Members will be notified of any material changes via their registered email and/or in-platform notification at least 14 days before the changes take effect.

Continued use of the madani99 platform after the effective date of any changes to these terms constitutes your acceptance of the updated terms. If you do not agree with the changes made, you have the right to close your account before the effective date.

You are encouraged to review this Terms & Conditions page periodically to stay informed of any changes. The date of the last update is always displayed at the top of this document.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or your use of the madani99 platform, please reach out to us through the following channels:

• Live Chat: Available 24/7 within the platform – the fastest way to get a response
• Email: support@madani99.biz – for detailed enquiries or formal complaints
• WhatsApp: The number is available in your account after logging in

The madani99 Malay-speaking customer support team is available around the clock. For formal complaints, madani99 is committed to responding within 48 business hours. Complaints relating to account security or financial transactions will be prioritised and handled in a shorter timeframe.

These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia. Any dispute that cannot be resolved through negotiation between the parties will be referred to the appropriate authority.